Terms of service.

Booking Procedures

  • Required Paperwork: To get set up as a client with Rosie Travels, please complete a New Traveler Form. This can be done by electronic form, email, or mailed.

    • New Traveler Forms must include names as they appear on Driver’s License/Real ID (for domestic travel) or passports (for international travel). This name must match EXACTLY to avoid travel issues.

  • IMPORTANT: Passports must be valid for 6 months after the last day of travel.

  • Date of birth is required for all travelers.

  • Rosie Travels is not responsible for mistakes made by clients on the New Traveler Form.

  • Payment Schedules: Cruises and Packages

    • Deposit amounts and payment schedules are determined by the supplier and are not flexible.

    • Payments can typically be made early as lone as deadlines are made on time.

    • Clients can only use credit cards to make payments.

    • Clients are responsible for reading supplier Terms and Conditions.

  • Final Payments: Final payment date is noted on your invoice/confirmation, and your reservation must be paid in full by this date. Although we typically send out regular statements and final payment reminders, please be sure to adda reminder to your calendar as to when final payment on your reservation is due. Rosie Travels is not responsible for cancellations or penalties incurred to to late payment, non-receipt of statements, mis-directed emails, bounced checks, or declined charges by your credit card company or bank.

  • Breakdown of Packages: Itineraries will be prepared using trusted suppliers and vendors. It is not possible to provide an itemized cost breakdown of items included in the packages. If there are questions or concerns about individual items or the itinerary, please discuss those with your agent. If the price does not fit your budget, your agent will be able to suggest items to change/edliete to meet your budget. Most tour companies will not break down individual pricing in a package.

Flights

  • Accuracy of Information: Please make sure all names, dates, and flight details are correct. TSA security regulations requires all passenger information match legal identification EXACTLY or boarding may be denied.

  • Corrections/Changes: All flight bookings become final and cannot be changed without penalty 24 hours after ticketing. Clients of Rose Travels are responsible for reporting any flight detail errors within 12 hours of final ticketing. Rosie Travels and its agents are not responsible for errors unreported by clients within 12 hours of ticketing.

  • Seat Selections cannot be made until time of purchase, and all seating is based on availability. Note: some airlines (especially codeshare international carriers) do no allow pre-selection of seating and seating may only be assigned up check in or at the gate.

  • Baggage Fees may not be included in your airfare quotation. Please check with the airlines directly to see specific baggage policies.

  • Flight Updates: Airlines do not always notify Rosie Travels of flight changes. Clients of Rosie Travels are fully responsible to check directly with the airlines for any possible flight changes 72 hours prior to flight departure.

  • Overbooking: Flights may be overbooked. A person denied booking may be entitled to a compensatory payment from the supplier. The rules for denied airplane boarding are available at all airline ticket counters.

  • Schedule Changes and Flight Cancellations: Please be advised that air schedules are subject to change at any time prior to travel. Rosie Travels accepts no responsibility for air schedule changes, delays or cancellations by any air carrier. Changes in seat assignments, upgrades/downgrades, food/beverage service and check in/security procedures are at the discretion of airlines/airports given the current circumstances.

  • Airport Procedures: Due to enhanced security, it is strongly recommended that you check in a minimum of 2 hours prior to schedule departure for domestic flights and 3 hours prior to scheduled departure for international flights. Reconfirm flight times at least 24 hours prior to scheduled departure time for domestic flights, and 72 hours prior for international flights. Failure to use a reservation may result in automatic cancellation of all continuing and return flights, as well as forfeiture of airfares.

  • Flight Issues- Once check in and travel has begun, it is usually better to deal directly with the airline representatives onsite about any flight issues, When flights are delayed or cancelled, the airline has full control over the schedule and rebooking. It is best to discuss options in person by either waiting in line to talk to an airline agent, calling the airline’s phone number directly while waiting, or checking the airline’s apps for possible options. Remember to be friendly and calm as the airline representative has full control over helping you with your situation.

Travel Procedures

  • Document Accuracy- Please check any information we send you to verify name, date, and travel arrangement accuracy. First, middle, and last name of each passenger must be EXACTLY as it appears on the passenger’s passport- no exceptions. Travel outside the United States requires a valid passport for at least 6 months after the planned return date. Please check your passport expiration date.

  • Visas: It is your responsibility to assure that you have any and all needed visas and similar documents. Failure to present valid documents may lead to denied boarding and forfeiture of all travel. No refund will be made for failure to provide correct documents and this type of loss is not covered by travel insurance. Clients of Rosie Travels are fully responsible to ensure that their own proper travel documentation is obtained.

  • Tickets and Vouchers are Negotiable Instruments. Please keep them in a safe place at all times. Lost, stolen, or misplaced tickets/vouchers cannot be replaced or refunded.

  • STEP Program: ALL international travelers are advised to enroll in the STEP program at: https://mytravel.state.gov/s/step The Smart Traveler Enrollment Program (STEP) is a free service to allow U.S. citizens and nationals traveling abroad to enroll their trip wit the nearest U.S. Embassy or Consulate.

  • Travel Warning: Client is aware of all travel warnings, travel restrictions and rules and understands the risks, is accepting of these and agrees that client holds agency harmless for any travel restrictions, death, illness, cancellations by suppliers, hotels, airlines, cruise lines, tour agencies or any other travel provider, financial loss, quarantine rules or measures put in place at airports or destinations you are traveling through. Please check individual country information at https://travel.state.gov/content/travel.html

  • Unforeseen Events: We have used our best efforts to assure that your trip is pleasant and enjoyable. We cannot guarantee against loss, damage to or theft of luggage, sickness, accident, inclement weather, mechanical malfunctions, or for other unforeseen events and hereby disclaim any responsibility for losses from such event. Reasonable changes in the itinerary may be bade by the supplier where deemed advisable for the comfort and well-being of the passenger. The right is also reserved to refuse to accept or retain any passenger or any tour at any time. All services are to the always of the country which these services are rendered.

  • Acting as Agent for Supplier: In providing consultation, making reservations, and issuing or delivering tickets and/or other documents relation to such transportation, we are acting solely in our capacity was agent for the carrier or provider, and that with respect to reservations and tickets. The contract of carriage or terms and conditions of supply is between the customer and the supplier for purposes of the contract specifying the disclosed principles.

  • Supplier Terms and Conditions: Separate supplier terms and conditions will apply to your reservation and purchase of travel-related goods and services that you select. You agree to abide by the terms and conditions of puchase imposed by Rosie Travels and any supplier with whom you elect to deal, including, but not limited to, payment of all amounts when due and compliance with eh supplier’s rules and restrictions regarding availability and use of fares, products or services. You understand that any violation of any such supplier’s conditions of purchase may result in cancellation of your reservation(s) or purchase, in your being denied access to any flights, hotels, cruises, or automobiles, in your forfeiting any monies paid for such reservations(s) of purchase, and in Rosie Travels debiting your account for any costs Rosie Travels incurs because of such violation. You shall be completely responsible for all charges, fees, duties, taxes, and assessments airing out of your travel bookings through access provided by Rosie Travels.

  • Supplier Default: We accept payment and uphold proceeds of ticket sales as agent of the carrier(s) or supplier(s). In the event that a carrier or supplier on which we have made reservations and written a ticket should default prior to or during the delivery of the services purchased, customer’s recourse for refunds shall be with the defaulting carrier or supplier and no with this agency. We are not responsible for the cancellation of any service or refunds from carriers or suppliers that may cease operations. We will not be responsible for a refund of monies not in our possession.

  • Special Requests: Special requests (i.e. room views, location, bedding preference, adjoining rooms, seat requests, etc.) cannot be guaranteed by Rosie Travels, While every attempt will be made to accommodate such special requests, the travel agency/tour operator/airline or other supplier(s) shall not be held responsible if such requests cannot be fulfilled for any reason.

  • Guarantee of Service: We neither guarantee nor ensure the service to be provided by any supplier and shall assume no responsibility or liability for matters or events beyond our control in connection with the services provided. We are not responsible or liable for any act, error, omission, commission, injury, loss, accident, delay, non-performance, cancellations or any other irregularity or any consequences resulting therefrom, which may be through the neglect, default, or any other act of the company, supplier, or person engaged in carrying out the purpose for which the ticket(s) have been issued. Any representation of scope of supply, features, service, provisions, or any other factor associated wit the travel booked is made based on information provided by our uppplier and believed to be accurate. We shall not be responsible for the failure of any supplier to provide any or all portions or parts of any service or goods purchased, Client agrees that recourse in such a event shall be to the supplier and not to this agency, its employees, agents, heirs, or assigns.

  • Credit Card Chargebacks: Client further agrees to hold Rosie Travels harmless for any financial penalties or fees imposed by the suppliers, hotels, alines, cruise lines, tour agencies or any other travel provider due to cancellations or postponements and agrees not to institute a credit card dispute or “charge back” to for said penalties or fees.

  • Scope of Supply: Transportation to a destination or property by whatever means, shore excursions, tours, side trips, lodging, food, beverage, feature, or other goods and services not specifically stated to be included in the package by the main supplier and/or on the confirmation provided by the agency are not included in the price(s) quoted and agreed to by agency and client.

Insurance

  • Travel Insurance: Insurance in generally NOT included in airfare, cruise, or package quotation unless requested (Note: some quotes may have insurance if it is a package inclusion)

  • Airline and other suppliers’ insurance policies have limited liability. In addition, your personal insurance may not adequately cover losses incurred by illness, cancellation, accident or stolen, lost, misplaced, or mishandled tickets or damaged property.

  • All Clients are highly recommended by Rose Travels to purchase travel insurance which may protect you against unforeseen circumstances which may interrupt or cause you cancel your trip. Insurance can cover cancellations, medical emergencies and other travel delays. See your specific policy for inclusions and exceptions.

  • Insurance Quote: Rosie Travels will provide insurance quotes for you but cannot legally advise on policies or coverage. Please contact the insurance provider directly with questions.

    • To cover pre-existing conditions, insurance must be purchased soon after making an initial deposit.

    • Some insurance policies may be added at final payment or closer to departure. However, it will not cover preexisting conditions. Please check with your agent for specific restrictions.

  • Cancel for Any Reason (CFAR) policies are available. Please talk to your travel agent.

  • Declining Insurance: Clients wishing to decline insurance will be asked to sign an Insurance Waiver Form indicating they do not wish to purchase insurance.

  • Travel Incidents: Clients of Rosie Travels are fully responsible to contact their travel insurance provider IMMEDIATLEY in the case of ANY travel issue or emergency.

  • Incident Reporting: Rosie Travels will provide travel documentation to client at request to assist with filing insurance claims on your own behalf.

Changes/Cancellations

  • Flight Changes: Airlines may assess additional fees for changes to the reservation as well asa difference to the fare if applicable.

  • Flight Cancellations: Payment of any refund/credit by the airlines as a result of a cancellation initiated by the client is at the discretion of the carrier. Rosie Travels shall use its reasonable efforts to work on your behalf with airlines to seek refunds/credit on your behalf. Clients are responsible for any additional fees imposed by the airlines.

  • Cruise and Packages Changes: Suppliers may assess additional fees for changes to the reservation.

  • Cruise and Packages Cancellations: Refunds/Cancellations are subject to supplier Terms and Conditions.

  • Force Majeure, meaning in relation to Rosie Travels, any circumstances beyond the reasonable control of Rosie Travels (including, but without limitation, acts of God, explosion, flood, tempest, forceful wind, fire or accident, war or threat war declared or undeclared, acts of terrorism, sabotage, insurrection, riots, strikes, civil disturbance, requisition, sickness, quarantine, pandemic, government intervention, weather conditions, defects in machinery and vehicles, delay, wildlife or other untoward occurrences.) Rosie Travels shall not be deemed to be in breach of the terms and conditions or otherwise be liable to you, by reason of delay in performance, or by nonperformance, of any of its obligations hereunder to the extent that any such delay or non-performance is due to any Force Majeure. If Rosie Travels, and/or any of its travel suppliers are affected by Force Majeure, they shall be entitled to, and may in their sole and absolute discretion, vary or cancel any itinerary or arrangement in relation to the trip.

  • Flights, Cruises and Packages: Payment of any refund by the supplier to you as a result of the nonperformance of any obligations hereunder shall remain at the supplier’s sole and absolute discretion, although Rosie Travels shall use its reasonable efforts to work on your behalf with suppliers to seek refunds/credit on your behalf.

Additional Information

  • Our responsibility for the travel is limited to assisting you in planning and booking the arrangements. It is your responsibility to confirm all travel arrangements are acceptable to you. Lack of correspondence from you constitutes acceptance of the terms. Clients of Rose Travels are fully responsible for reviewing any itineraries you receive from us and notify us immediately if you discover any discrepancies.

    As always, we appreciate your business and referrals!

    Thank you for booking with Rosie Travels!